Corporate Services

Corporate Services supports the effective delivery of City services and programs. Key responsibilities include:

• Coordinating the organization’s annual and long-term planning
• Managing the City’s internal and external communications
• Providing information and communications technology
• Overseeing the programs and services that support the City’s human resources, and equity, diversity and inclusion 

Communications and Civic Engagement 

Key responsibilities include: 

• Supporting effective internal and external communications, including advertising, marketing, media relations, community engagement and consultation, and strategic multi-media advice 
• Managing the City website, social media channels and other digital communications tools, including content development and design 

Corporate Planning 

Key responsibilities include: 

• Working with Council, staff and the public to establish the vision, mission and values for the community and City 
• Developing the Strategic Plan, which guides all other long-range planning for the City 
• Coordinating the annual business planning process, which sets out the organization’s goals, objectives and priorities
• Leading civic facility space planning

Equity, Diversity and Inclusion

Key responsibilities include:

• Strengthening the City’s focus on promoting equity, diversity and accessibility in the City’s work, and in the community at large
• Supporting initiatives that seek to build an equitable and inclusive society for all by addressing the inherent injustices and biases that hinder and harm some people while benefitting others

Human Resources 

Key responsibilities include: 

• Employee recruitment, selection and evaluation 
• Labour relations and collective bargaining 
• Staff training and development
• Occupational health, safety and wellness

Information and Communications Technology 

Key responsibilities include:

• Managing and supporting the City’s information and communications technology, including Smart City initiatives
• Planning for hardware and software needs
• Supporting QNet, the City’s fibre optics network