Privacy Policy

Privacy Statement - General

The City of Coquitlam is committed to protecting your personal privacy in accordance with the Freedom of Information and Protection of Privacy Act R.S.B.C. 1996, c. 165, as amended (the "Act"). When you visit the City’s website, you are anonymous until you decide to identify yourself.

The City’s website does not automatically collect or retain your email address in a database. The City’s website does log your IP address and may use "cookies" for the purposes of analyzing trends, administering the website, tracking website visitors’ preferences and for gathering general demographic information. The logged IP address and/or "cookies" are not linked to any personally identifiable information.

If you choose to communicate with the City through these web pages, other than through the secure e-commerce processes where you have been provided with a unique identifier or password by the City, your communication becomes the property of the City. This means there will be instances where the City may be required (by the Act) to release your communication. The City is not required notify you if your communication is released or compensate you for the use of your communication.

Protection of Privacy

The City of Coquitlam takes its privacy obligations seriously and we’ve created this page to explain how we treat your personal information collected on this website. Personal information is information we hold that is identifiable as being about you. Find out more...

Privacy Statement - Secured Transactions

When the City receives your personal information through a secured environment, the City will only ask you for the personal information that it needs to provide you with the service you request. The City will use all reasonable steps to ensure the security of that information once received and will not distribute it to any third party unless required by law to do so.

Privacy Statement - Coquitlam Connect App

The City of Coquitlam is committed to protecting your personal privacy in accordance with the Freedom of Information and Protection of Privacy Act R.S.B.C. 1996, c. 165, as amended (the "Act"). When you use the City’s mobile app (Coquitlam Connect), you are anonymous until you decide to identify yourself. Find out more...

Privacy Statement - ReCollect

By entering your information (i.e. contact information) into this application you are consenting to the collection of your personal information for the purpose of the City’s Residential Waste Program.  You are also acknowledging that your participation in this service is voluntary in accordance with the British Columbia Freedom of Information and Protection of Privacy Act, R.S.B.C. 1996, c. 165 (the “Act”). Find out more...

Further Information

If you have any questions about the City’s privacy practices, please email the City Clerk’s Office or mail at 3000 Guildford Way, Coquitlam, B.C. V3B 7N2.