Protection of Privacy

The City of Coquitlam takes its privacy obligations seriously and we’ve created this page to explain how we treat your personal information collected on this website. Personal information is information we hold that is identifiable as being about you. 

Our collection, use and disclosure of your personal information is regulated by the British Columbia Freedom of Information and Protection of Privacy Act, R.S.B.C. 1996, c. 165, as amended from time to time. You can find more information about your privacy rights at the website of the British Columbia Office of the Information and Privacy Commissioner (OIPC).

The software platform the website runs on and associated technology operations are provided by Bang the Table Pty Ltd. View the Privacy Policy governing their service.

Personal Information We Collect

Let’s talk Coquitlam does not automatically collect or retain your email address in a database. The site temporarily logs your IP address, may collect and store your device location, and may use "cookies" for the purposes of analyzing trends, administering the site, tracking visitors’ preferences and for gathering general demographic information. Installation UUID and crash traces are kept for 90 days. The following information is also stored for 180 days (and may be requested for deletion sooner by the user): UDID on iOS, secure Android ID and GCM Token.

Profile Information

We collect information from you when you register to use this site. This includes your email address and additional demographic information as provided by you on the registration form. Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.

Engagement Information

This is content you create as part of your interactions with this website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here.

Usage Information

We collect information about your usage of the site, such as pages visited, documents downloaded, etc.

How We Use the Information We Collect

We collect this information in order to:

  • Analyse and interpret it to help meet our objectives and obligations.
  • Communicate information to you about engagement opportunities, events and other initiatives.
  • Respond to enquiries and otherwise engage with stakeholders.

External Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and we suggest you review the privacy policies of those websites before using them.


While no online service is completely secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take all reasonable measures to do so.

Requesting Access or Correcting Your Personal Information

Subject to applicable local laws and regulations, you may have some or all of the following rights with respect to your personal data:

  • To access your personal data and to rectify any inaccuracies within that personal data.
  • To request the erasure of your personal data residing with us.
  • To request your personal data in a portable, machine-readable format.
  • To withdraw your consent to our processing of their personal data.

If you wish to contact us with a request relating to the personal information we hold about you, please contact us using the contact below and include your name and contact details so that we can follow up. We may need to verify your identity before providing you with your personal information.

In some cases, we may be unable to provide you with access to all your personal information and, where this occurs, we will explain why.

Contact Us

For further information about our privacy policy and related information practices, or to access or correct your personal information, or make a complaint, please email Communications.