Making a Claim with the City

In The Event of Property Damage

  1. Notify your Insurer. Your Insurance policy may be primary, and provide coverage for the property damage. Your Insurer will conduct an investigation into the cause and origin of the property damage, and if coverage is afforded, will compensate you directly for repairs. 
  2. Keep any damaged items as your insurer may need this for inspection or to assist in pursuing recovery costs from those they believe to be responsible for the property damage.

In The Event of Bodily Injury

  1. Seek health and medical assistance
  2. Remember to save copies of any out of pocket expenses, including receipts or invoices.  

Making a Claim with the City

If you believe your property has been damaged, and/or you have been injured as a result of actions by the City of Coquitlam, and you wish to make a claim against the City, you may do so in writing, or by completing a City of Coquitlam Claim Form (PDF).

Making a Claim in Writing:

Under the Local Government Act, you have up to two (2) months from the date the damage or injury occurred to submit your claim. When submitting in writing please use the City of Coquitlam’s Making a Claim Form (PDF) or include the following in your submission:

  • Contact Information:
    • Claimant's name, home address, daytime telephone number, and email address
    • Name(s) and contact(s) of anyone else involved, including contractors, equipment operators, etc., and witnesses 
  • Details surrounding the loss you’ve experienced:
    • Incident date and time 
    • Description of property damage and/or injury and cause or suspected cause
    • Specific location where damage and/or injury occurred
  • Supporting documentation:
    • Copies of any repair invoices or estimates you’ve received
    • Copies of any out of pocket expenses that haven’t already been covered by your insurer or other agency
    • Photographs of the location where the incident occurred, and/or of the property damaged.

Submit Your Claim by mail or in person:

City of Coquitlam
Attention: City Clerk’s Office
3000 Guildford Way
Coquitlam, B.C. V3B 7N2

  1. What to Expect
  2. Claims Settlement
  3. Appeal Process

Once you have submitted your claim in writing you will be contacted by the City to acknowledge your claim has been received. You will be able to submit any additional claim related information.

The City will conduct an investigation into the claim including requesting details from all relevant departments. Investigation may take several weeks to complete. All documentation received will be carefully reviewed and you will be advised on the status of your claim.