FAQs • Should I contact the City?

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Should I contact the City?: If you intend to make a claim for compensation against the City, you need to notify us in writing. Your right to make a claim is time limited as you must provide written notice within two months from the date of the incident (Section 736 of the Local Government Act, R.S.B.C. 2015, c.1).

Making a Claim with the City- Construction Project Losses

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1. What should I do if I suffered injury or property damage as a result of construction being undertaken by the City?: Write down the details of when and how the damage occurred as well as who was doing the construction work. The City requires that all contractors carry insurance.

2. Should I call my insurance company?: Yes. Your insurance policy may provide coverage for your damages and your insurer may take steps to pursue recovery from parties it believes to be responsible.

3. Should I contact the City?: If you intend to make a claim for compensation against the City, you need to notify us in writing. Your right to make a claim is time limited as you must provide written notice within two months from the date of the incident (Section 736 of the Local Government Act, R.S.B.C. 2015, c.1).