Frequently Asked Questions
Frequently Asked Questions
FAQ provides answers to commonly asked questions organized by category. Browse the available categories or use the search feature to quickly find information on specific topics. Select a question to view its answer and access helpful resources related to community services, programs, and policies.
Winter Wise - Wind & Power Failures
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Winter Wise - Wind & Power Failures
- Trees on private property are the responsibility of the property owner, and fall under the City’s Tree Management Bylaw. If the tree is on public property, you can contact the City’s Urban Forestry Division at 604-927-3482 or email Urban Forestry.
- If there are branches down and laying on a sidewalk or across a road, you can contact Engineering and Public Works Customer Service at 604-927-3500 or email Public Works.
- If there are branches down in a park or along a multi-use pathway, please contact Park Operations at 604-927-6300 or email Park Operations.
- If a branch is down and power lines are impacted, please contact BC Hydro 1-800-224-9376 (BCHYDRO).
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Winter Wise - Wind & Power Failures
Hopefully you have an emergency kit stocked with a flashlight or safe candles.
In the meantime, power services are managed by BC Hydro. You can contact them to report or monitor an outage using the BC Hydro website.