Citizen Satisfaction Survey

2021 Citizen Satisfaction Survey 

Thank you to everyone who shared their feedback on City services and priorities through the annual Citizen Satisfaction Survey.

Led by Ipsos, a global leader in market research, Coquitlam’s annual, statistically-valid Citizen Satisfaction survey, provides valuable information that helps guide corporate planning processes at the City including budgeting, strategic planning and business planning. Survey questions cover a variety of topics including level of satisfaction with City services, important community issues, and questions around quality of life.

Participation in the survey is voluntary and confidential – but encouraged.

Survey results will be posted here and shared on our social media channels later in 2021.

2019 Survey Results

Note: due to COVID-19 no survey was conducted in 2020.

The 2019 Citizen Satisfaction Survey, conducted by Ipsos, asked a range of questions around quality of life, important issues, City services and financial planning. The survey also included information about communication and community engagement. The statistically-valid results provide sound insight into what the City is doing well, areas for improvement, and changing or emerging trends. 

On the whole, Coquitlam residents are highly satisfied:

  • 98% said they have a good quality of life
  • 96% said they are satisfied with the services provided by the City
  • 88% said they receive good value for their tax dollars

The results of the survey help to inform future corporate planning processes, including budgeting, strategic planning and business planning.

2019 Citizen Satisfaction Survey Highlights (PDF)