The Development Application Process Review (DAPR) was launched in 2018 and remains a top-level priority in the annual business plan and supports the City’s strategic goal of Excellence in City Governance. With the aim of enhancing all aspects of the application process, the work has entailed a detailed review and update of workflows, steps, timelines, tools, standards and associated guidelines and policies.
The process review efforts build on in-house expertise with best practices and industry feedback. This has included quarterly meetings between the City and Urban Development Institute, along with a Developer Forum workshop series.
Coquitlam also helped form Municipal Innovators Community – West, a network of public servants across Metro Vancouver that meets to share innovative process improvements, best practices and lessons learned.
Coquitlam’s DAPR program has worked to ensure the development process is as efficient and effective as possible through operational efficiencies, the use of automation, enhanced customer service, and strong partnerships with the development industry.
Key achievements over the past five years of the program include:
In addition to the work completed to date, the City’s continues to look at further opportunities to improve service levels with a focus on enabling the construction of new housing. The following initiatives are being explored or implemented in the coming years: